About project
This initiative delivers a HIPAA-compliant AI platform that provides unified voice, chat, and email assistance for healthcare networks, serving patients, clinicians, and administrative staff 24/7. The solution integrates with a centralized medical institution knowledge base – containing clinical guidelines, research, policies, and operational data – to ensure accurate, real-time responses across all interaction channels.
Duration
01.05.2025-11.07.2025 [Present Day]
TECHNOLOGIES
NextJS, TS/JS, Vercel, Bun/Pnpm, Firebase/Firestore, PostgreSQL/Neon, Shadcn-UI, VAPI, AI SDK, OpenAI/xAI [Grok, Groq]/Gemini, Webhook, Google Gmail API
BUSINESS SOLUTIONS
- email Integration: Automated syncing with major email providers and Electronic Health Record (EHR) systems.
- intent Classification: AI-powered categorization of incoming emails.
- automated Responses: Generation of contextually appropriate replies.
- appointment Management: Automated scheduling, cancellation, and rescheduling of appointments.
- follow-up Automation: Sending timely follow-up emails.
- centralized Dashboard: Monitor and manage all email communications.
- enhanced Patient Support: Automate responses to common inquiries (appointments, billing, symptoms), reducing call center load and improving accessibility 24/7.
- clinical Decision Support: Provide real-time, evidence-based guidance to healthcare professionals (diagnostics, treatment protocols, drug interactions).
- operational Efficiency: Streamline administrative tasks (policy lookups, insurance verification) and reduce staff workload.
- standardized Care: Ensure consistent application of institutional guidelines and compliance (HIPAA, GDPR) across all departments and facilities.
- training & Onboarding Acceleration: Provide staff instant access to institutional policies, case studies, and best practices.
- data-Driven Insights: Analyze interaction trends to identify knowledge gaps, operational bottlenecks, or emerging patient needs.
- cost Reduction: Cut overhead by automating routine tasks, minimizing errors, and reducing call center staffing requirements.
- 24/7 Patient Triage: Offer instant voice-based symptom assessment and urgent care guidance outside regular hours.
DEVELOPMENT PROCESS
- gmail Integration & AI Automation:
- enhanced Google Gmail integration with advanced AI capabilities
- implemented automated email drafting and appointment scheduling using:
- patient request analysis
- doctor recommendations
- shared medical/personal knowledge base
- introduced label categorization to optimize user workflows and improve AI email accuracy
- chat System Enhancement:
- extended open-source chat template with Firebase authentication/authorization
- expanded AI model integration (OpenAI + Grok)
- connected Firebase knowledge base for real-time medical information retrieval
- voice Assistant Monitoring & Management:
- developed dedicated dashboard for tracking VAPI assistant call logs (inbound/outbound)
- established Firebase user-to-VAPI assistant linking system
Roadmap
May 2025 – June 2025
- integrated most of Gmail API
- AI section refactoring and prompting
- improved Firebase authorization
- auto labeling emails
- Provided document generation and export by AI
June 2025 – July 2025
- phone agent integration
- connecting VAPI SDK
Main Functionality
Email inbox with composition and reply with content generation by AI
User has an option to ask AI to draft/reply to emails, with ability to automatically schedule patient for an appointment.
Settings management
User has variety of options for changing color themes to modifying personal data and email signatures
Knowledge Base
User has option to provide textual or URL links to data he finds relative to application, which are in theirs turn shared amongst many other agents. He can set a tone and profiles for AI’s communication with him and his patients.
Integrations
User can integrate his project with multiple platforms such as Gmail, Cliniko and VAPI etc.
Call Logs Monitoring
User has ability to monitor his AI Voice Assistants Call logs history with recorded audio conversations between patient and AI. Detail information is provided in expanded view of a call
Assistant Linking
User can link an assistant to himself or his organization to do monitoring of its data.
Chat agent
User has ability to ask in-app chat agent any occurring questions that are related with shared knowledge base with ability to see previous chats history
Contact Us
Please contact us for any further information
